Sustainable Economic Growth

Bringing development and economic growth with the stakeholders

Our Impact in 2022

Customer satisfaction score of

Omnichannel Sales 2022


of total gross sales 15% increased from 2021

24,000 users
on C-Coin Application

of employees passed all of corporate ethics tests

We are dedicated to bringing economic prosperity with the best interests of our shareholders, customers, employees, communities and stakeholders.

Our operation focuses on good corporate governance and various policies to help drive and promote economic development in a sustainable direction.

Supply Chain Management

We place great emphasis on efficient supply chain management in order to help protect from the risk of damage in the event of failure of supply chains, such as stock shortages and delays in shipping. Moreover, we can benefit from reducing stocking costs and increase its competitiveness through cost reduction and building confidence among stakeholders.

of Tier 1 suppliers completed self-assessment
SMEs joined Tops Tongtin

Related Documents

  • Implementation of supply chain management
  • COVID-19 Response Plan for Distribution Centers
  • Improving The Booking System, Delivery Time and Product Installation
  • Supply Chain Management

Cybersecurity and Privacy Protection

Everyday our business dealing with a large number information that is collected and added into the digital network. We therefore realize the importance of cybersecurity, data privacy management and policies, and compliance to help reduce the risk of cyber espionage and its potential impact.

Related Documents

  • Cybersecurity and Data Privacy Protection
  • Cybersecurity and Privacy Protection Governance Structure
  • Privacy Protection Management and Procedures


Changing people's behavior during the disruption era and the COVID-19 pandemic have created new challenge and inspire us to develop new innovation and technology. For instance, the Omnichannel platforms and online shopping applications, to be able to reach customers instantly and serve the most convenience to our customers, as well as ensuring confidence for our investors and business partners.

Customer Relationship and Brand Management

Serving quality service and the best possible experience to our customers is always one of our key priorities. We emphasize quality brand management and authentic communication. We aim to create a different brand, that represents quality and trustworthiness for our customers.

Related Documents

  • Customer Engagement Channel
  • Ensuring Convenience for Our Customers During The COVID-19 Pandemic
  • Measuring Customer Feedback Regarding Convenience in 2020

Risk and Crisis Management and Resilience

In order to prevent and cope with future risks and crises, we have assessed the risks in all aspects, risk likelihood and impact on the operation and business performance. We have prepared the contingency plans, guidelines, as well as embracing the local and international standards in order to minimize impact of future risks.

Related Documents

Corporate Governance and Business Ethics

To promote transparent and accountable business processes for all stakeholders, we prioritize corporate governance and business ethics. This reduces the danger of misconduct and unethical activity, protecting our brand and reducing financial loss as a result of reduced stakeholder confidence or compensation payouts. Furthermore, we are committed to maintaining a corruption-free organization that serves as a constructive societal example.