Together with our stakeholders, we have worked hard to continuously improve, grow and set new standards. Here’s a glimpse at some of the accomplishments Central Retail and its leadership are proud to have received over the years.
Central Retail Corporation Public Company Limited or CRC has proven its success with yet another achievement by winning Global Best Employer Brand Awards 2023 from The Employer Branding Institute and World HRD Congress, the two global leading human resource organisations which recognise companies with excellent human resource management in promoting and inspiring employees to upskill and grow their careers alongside the company. Central Retail was honored to receive this esteemed award for two consecutive years.
Leading with a commitment to make an organisation ‘A Great Place to Work’, Central Retail continues to actively enhance its employees’ capabilities, strengthening their knowledge and creativity through a series of effective and comprehensive development programs. Employees are encouraged by their supervisors to unleash their potentials by generating new ideas and being innovative with confidence as they advance forward in their career. We believe that people with great potential are an integral part of Our Winning Team and will play a critical role in driving Central Retail’s sustainable growth, keeping pace with rapid changes, and becoming Asia’s #1 ‘Retailer of the future’.
Excellence in Data Governance
Corporate Excellence
Central Retail
Mr. Yol Phokasub, Chief Executive Officer and Mr. David Llamas, Chief Digital Officer of Central Retail Corporation Public Company Limited, represented Central Group in receiving the Excellence in Data Governance award from Mr. Benedict Benoit, APAC Head of Collibra known for its reputation as the Data Intelligence company to implement Data Privacy with its Data Governance platform on a wide scale.
This award serves to reflect Central Group’s and Central Retail’s excellence in managing customer data privacy. At the same time, this achievement also emphasises Central Group's position as a regional leader who operates in accordance with the Personal Data Protection Act (PDPA). To maintain the privacy of its customers, Central Group and Central Retail have employed Collibra’s Data Governance Platform and modern technology to lay the foundation of a sustainable data governance framework and strengthening the security of customer privacy information across 14 business groups under the Central Group.
It is Central Group’s commitment to deliver its customers the best experience, reinforcing that every customer's personal information is of utmost importance - which has always been systematically and securely managed.
CRC selected into DJSI 2022
Corporate Excellence
Central Retail
Central Retail Corporation Public Company Limited or CRC selected into Dow Jones Sustainability Indices : DJSI 2022, which reflected its sustainable CRC objective and goals by being ranked in the Top 3 of Dow Jones Sustainability Indices (DJSI) in the retail sector out of 476 participating companies around the world. Furthermore, the company was invited by S&P Global to participate in the evaluation of the DJSI, which is a stock index of world-class companies that are accepted by all institutional investors around the world who have passed business sustainability assessment based on economic, social and environmental performance. In 2022, there were a total of 3,519 companies participating in the DJSI assessment from 61 industry groups around the world that were invited to participate in this assessment.
Central Retail has been selected as a member of the DJSI from the Emerging Markets and was invited to participate in the first DJSI assessment in 2021 with our scores increasing two consecutive years. In the first year of participating in the assessment, the company was elected in Sustainability Yearbook Member for 2021, which has furthered the success of being on the path to become Thailand's first retail organization in the field of Green & Sustainable Retail under a balanced operation in 3 dimensions: the environment, society & good governance (ESG) and the CRC ReNEW strategy that aims for towards net-zero emissions by 2050. This can be done through cultivating corporate culture and creating a sustainable development mindset amongst employees at all levels, which can be inserted into every business process, such as the use of clean energy innovations, using environmentally friendly packaging, and implementing efficient solid waste management. In addition, creating a livable society by reducing inequality and creating equality in society is crucial, which reinforces Central Retail's commitment to conduct business in accordance with good governance principles that builds confidence with customers, partners, investors, shareholders and all stakeholders; along with delivering a livable world to the next generation.
HR Innovation Award 2022
Corporate Excellence
Central Retail
CRC, represented by Chief People Officer Panchalee Weeratammawat, Wethisa Kanjanakaew Head of Resourcing & Talent Acquisition and Suwanna Panyawongudom Head of CRC Recruitment & Sourcing, received excellence award for HR Innovation Award 2022 from 4 institutions which are Personnel Management Association of Thailand (PMAT), Institute of HR Professional Development (IHPD), Thailand Productivity Institute (FTPI) and Human Resource Development Faculty from National Institute of Development Administration (NIDA). This award signifies Central Retail’s commitment on strengthening and improving creativity with the adaptation of new technologies in recruitment. One of the most effective ways of developing people is by driving the organisation to keep pace with the changes in response to the labor market during the unfolding of the digital age. Being led by the core value in the innovation aspect that strives to strengthen business, Central Retail continues to develop knowledge and enhance creativity in every way as the retailer of the future built for sustainable growth.
Asia’s Best Brand of the Year
Marketing and Branding Excellence
Central Food Retail
Tops wins a major international award, Asia’s Best Brand of the Year Awards 2022, highlighting its position as the #1 food retailer in a Thailand
ASEAN Asset Class PLCs
Corporate Excellence
Central Retail
Central Retail Corporation Public Company Limited (CRC) has received the ASEAN Asset Class PLCs Award from the 2021 ASEAN CG Scorecard Project as the listed company that obtained the score at least 97.50 points. CRC is one of 76 Thai listed companies winning this award among 234 companies in ASEAN countries e.g. Thailand, Malaysia, Singapore, Philippines, Indonesia, and Vietnam.
The project is sponsored by the ASEAN Capital Market Forum (ACMF) in collaboration with capital market regulators in ASEAN jurisdictions with the aim to elevate the quality of business supervision of the listed companies in ASEAN to meet international standards. This award has proven Central Retail's potential in excellent management and recognized Central Retail as a Listed Company with good governance.
Central Retail, the first and only retailer in Asia, to receive 5 major Asian Excellence Awards 2022
Corporate Excellence
Central Retail
Central Retail Corporation Public Company Limited or CRC underlines its excellence as a retail leader in Asia by constantly elevating its retail business and building on its success through excellent corporate management in all aspects such as management, financial management, sustainability development, investor relations management and corporate communications management. The group was acknowledged by Asian Excellence Awards 2022, Asia’s leading award institution, which granted Central Retail for the second year the 5 prestigious awards: Asia’s Best CEO, Asia’s Best CFO, Asia’s Best CSR, Best Investor Relations Company, and Best Corporate Communications.
Central Retail is also honored to be the first and only retailer in Asia to receive 5 awards for two consecutive years.
These awards reflect Central Retail’s key accomplishments in several areas:
Leading for a sustainable growth: the true leader who can efficiently manage and drive the company forward in all aspects, resulting in continuous business achievements of all key growth factors, together with the responsibility towards society and environment both regionally and globally. The “Asia’s Best CEO” award was given to Mr. Yol Phokasub, Chief Executive Officer, Central Retail.
Leading for financial stability: the ability to create the highest advantages and stabilise the company’s financial structure through strong management and business planning, as well as budget management and productive investment plan. The “Asia’s Best CFO” award was given to Mr. Ty Chirathivat, Chief Financial Officer, Central Retail.
Leading sustainability and reducing inequality: the conduct of internal and external activities based on corporate governance, considering possible impacts and consequences to all involved parties as well as promoting equality and uplifting the wellbeing of employees, the communities, and society. The “Asia’s Best CSR” award was given to Central Retail Corporation Public Company Limited.
Forging strong investor relations: open communications with investors, complying to good governance and core principles of investor relations, strengthening confidence in the company on a regional and global scale. The “Best Investor Relations Company” award was given to Central Retail Corporation Public Company Limited.
Enhancing corporate branding and creative communications: effective and outstanding communications, both internal and external, coupled with functional communication strategies and planning to maintain and promote positive corporate branding on the world stage. The “Best Corporate Communications” award was given to Central Retail Corporation Public Company Limited.
Mr. Yol Phokasub, Chief Executive Officer of Central Retail said “The management team and all staff are extremely honored and proud as Central Retail received 5 Asian Excellence Awards for the second year, being the first and only retailer in Asia to receive 5 awards for two years in a row. As the leading Thai retailer, Central Retail has demonstrated its commitment to bring all-round excellence in management on a global level. I would like to express my sincere gratitude to our customers, partners, and all stakeholders for placing their trust in Central Retail, and my heartfelt appreciation to all working teams who are always ready to drive the company forward to greater success, together.”
Asian Excellence Awards 2022 is organized by Corporate Governance Asia, the leading economic and corporate governance magazine based in Hong Kong, to seek and select companies from all around Asia and award those with excellence in management and finance, consistent business growth, positive relationships with investors, creative corporate communications, and sustainability. This year marked the 12th event of Asian Excellence Awards.
“Central Retail strives to significantly grow the business in every aspect through CRC Retailligence strategy and never cease to develop its Next-Gen Omnichannel to be the best platform in Thailand, delivering clients seamless services and experiences. At the same time, we are committed to being the model organization for sustainability with our CRC Green & Sustainable Retail concept, which embeds sustainability into every step and process of business operation. We encourage the collaboration among related sectors to achieve business goals in balance with the highest standards of sustainability practices.” concluded Mr. Yol.
Central Retail received excellent award for being organization which supported disability people for 3 consecutive years
People Excellence
Central Retail
Central Retail Corporation Public Company Limited or CRC, represented by Head of HR Shared Services Suwanich Patmayothin, received excellent award for being organization which supported disability people for 3 consecutive years from Department of Empowerment of Persons with Disabilities.
This is one of the awards that shows Central Retail’s commitment on the disability employment. Central Retail has employed the disability 412 people as we intend to decrease inequality and leverage all employees’ skill. Central Retail will continue to do business with social-minded and promote diversity following the purpose-led to become Thailand’s first Green & Sustainable Retail, model organisation for sustainability.
cmg receives 4th consecutive "Kincentric Best Employer Thailand 2022’ award and ‘Kincentric Best Employer Hall of Fame 2022"
People Excellence
Central Marketing Group
Central Marketing Group (cmg), a subsidiary of Central Retail, one of the leading retail distributors in Thailand with over 40 fashion, beauty, watches, and technology brands in its portfolio, was recently feted at the Kincentric Thailand Best Employers Award and Learning Conference 2022. The company received the “Kincentric Best Employer Thailand 2022 Award” for the fourth consecutive year and the “Kincentric Best Employer Hall of Fame 2022 Award” for organisations given a Best Employer Award for three consecutive years. The awards reflect the company’s consistent commitment to never stop growing and elevating its relations with its employees through its ‘Lead the Change’ vision.
Edwin Yap Hawson, President of Central Marketing Group (cmg), said, “Winning the Kincentric Best Employer Thailand Award for the fourth consecutive year is such a huge blessing for us. Our unswerving commitment to love and serve our brands, customers and teams has proven to build our success through the years, both in terms of business growth and in being a great place to work for our employees. This year, our rallying cry of ‘Lead the Change’ has motivated us to not fear change but use it to drive us further in developing our business and our teams.”
Three key factors to driving cmg’s ‘Lead The Change’ Approach are: Brand Management Under cmg: cmg continuously seeks world-class brands and brings the latest product innovations to meet the needs of Thai consumers. Shopping behaviours of consumers today are rapidly evolving and cmg appreciates that consumers are embracing convenience and prefer flexibility when purchasing products and receiving services. In this connection, cmg is offering a more convenient and flexible payment gateway through the Atome application; a buy-now-pay-later service enabling shoppers to pay in instalments without needing a credit card.
Caring for Customers and Delivering Products and Services That Meet Their Needs: cmg continues to lead in data-driven digital marketing via its CRM T1 platform to provide customers with the latest products and exciting offers. Moreover, customers can enjoy shopping at their fingertips from Virtual Shopping Service, Dedicated e-commerce sites along with social media channels such as Facebook or Line to “Chat & Shop” connecting them with their favourite products and brands. Maximising Employee Potential and Prioritising Their Well-being: With the adoption of new technologies within the organisation, cmg provides opportunities for employees to sustainably learn and continue developing knowledge and enhancing competencies in every way necessary to keep pace with the unfolding of the digital age. cmg is committed to strengthening the skills of young talents to empower them to become effective leaders going forward. Moreover, cmg prioritises employees’ well-being to foster a positive and comfortable working environment. To this end, its I-CARE working culture actively listens to employees, provides a flexible workplace, and recognises employee dedication and performance through Best Employee Awards.
“Tops” wins a Platinum Status in the “AMCHAM CSR EXCELLENCE AWARDS” for the 12th consecutive year
Business Excellence
Central Food Retail
Chakkit Chatupanyachotikul, Head of Marketing, Public Relations & CSV of Central Food Retail under Central Retail, represented the company in receiving a Platinum Status in AMCHAM Corporate Social Responsibility Excellence Recognition Award 2022, presented by Ambassador Robert F. Godec, U.S. Ambassador to Thailand, and Jeffrey Nygaard, AMCHAM President. Tops, The #1 food retailer in Thailand, received this award for the 12th consecutive year from the American Chamber of Commerce in Thailand (AMCHAM).
This reflects Tops’ commitment in driving sustainable business growth while elevating the quality of life for our society, community, and environment, through its Creating Shared Value philosophy which creates a long-term positive impact on food, environment, community development, and social improvement such as Jing Jai Farmers’ Market, a market that sells organic fruits and vegetables and local goods, which has been successful and well-received by both consumers and participating farmers. The project has tripled income for their families and improved the quality of life for farmers. This helps strengthen farmers nationwide as currently there are 33 locations in 29 provinces, driving the local economy and generating jobs for more than 9,696 households
Thailand Corporate Excellence Award 2022 in Marketing Excellence
Marketing and Branding Excellence
Central Retail
Central Retail Corporation Public Company Limited or CRC, represented by Ms. Piyawan Leelasompop, Head of Corporate Marketing received the Thailand Corporate Excellence Award 2022 in Marketing Excellence, which was organized by Thailand Management Association (TMA) and Sasin Graduate Institute of Business Administration. Prime Minster Prayut Chan-o-cha took part in awarding Thailand’s leading organisations with a proven track record in management in the specified category, supporting the potential businesses that play a part in powering the sustainable growth of Thailand’s economy.
Ms. Piyawan commented, “Central Retail would like to thank the Thailand Management Association and Sasin Graduate Institute of Business Administration for choosing Central Retail for this award. It is considered another achievement that reflects our commitment to the retail industry, serving diverse consumer lifestyles and needs. Through our customer-centric strategy, we prioritise the needs our customers, understand their diversity and deliver Next-Gen Omnichannel shopping experiences that seamlessly connect products and services across online and offline channels. We also place an emphasis on social and environmental responsibility, support sustainable growth in the long-term.”