Stakeholder Engagement

Sustainable business operations need to take into account the impact and expectations of all relevant stakeholder groups. Therefore, stakeholders are divided into 7 main groups: 1) shareholders; 2) employees; 3) business partners; 4) customers; 5) creditors; 6) government agencies; and 7) community and society. As the expectations of each group of stakeholders are different, the channels for participation, communication and response must be appropriate for each group. These factors are crucial for the development of strategies and business plans of the organization.