The Company considers the impacts and expectations of all relevant stakeholders, categorized into7 groups: 1) Shareholders, 2) Employees, 3) Suppliers, 4) Customers, 5) Creditors, 6) Government, and 7) Communities. As the expectations of each group of stakeholders are different, the channels for participation, communication, and response must be appropriate for each group. These factors are crucial for the development of strategies and business plans of the organization.
Stakeholder Groups
Shareholders
Expectations
- Sustainable business growth and profits
- Good governance
- Transparency in management
- Ability to create opportunities in response to challenges
- Efficient risk management
Meeting Stakeholder Expectations
- Business operation based on transparency, accountability, and good governance
- Effective management to build confidence and create highest returns
- Continuous information disclosure with transparency and completeness
- Provision of accurate and complete financial information
- Fulfill commitments with compliance to the law
Communication Channels
- Quarterly investor meeting
- Shareholder meeting
- News and notifications via the Stock Exchange of Thailand
- Annual Report (Form 56-1 One Report)/Sustainability Report
- Company’s website or Email

Employees
Expectations
- Good compensation and benefits
- Job security and career advancement
- Development human capital, knowledge, and capabilities
- Engage with the Company via expressing opinions and feedback
Meeting Stakeholder Expectations
- Allocation of commensurate compensation and proper welfare, and consideration for promotion and transfer
- Fair and equal performance assessment system
- Training arrangements to meet the needs of employees and business operation, and in response to change
- Open to employees’ feedback
Communication Channels
- Annual corporate vision announcement meeting
- Departmental meeting
- Engagement survey
- Report concerns directly to the supervisor
- Company’s website or Email

Suppliers
Expectations
- Fair and equal business practices
- Transparency in business operation
- Mutual capacity development and growth
- Punctual business management and payments
Meeting Stakeholder Expectations
- Fair and transparent business competition
- Fair and transparent business agreements
- Training arrangements for capacity enhancement
- Accurate, complete and punctual payments
- Maintenance and protection of supplier data
Communication Channels
- Annual meeting
- Supplier development program
- Supplier Code of Conduct
- Annual Report (Form 56-1 One Report)/Sustainability Report
- Company’s website or Email

Customers
Expectations
- Good quality products and services that are certified based on standards
- Delivery of products and services within the specified timeframe
- Excellent after-sales service
- Personal data protection
Meeting Stakeholder Expectations
- Responsible and good quality products and services
- Punctual delivery of products and services
- Offering experience and services that are beyond expectations
- Development of personal data protection system in accordance with international standards
Communication Channels
- Customer service center
- Customer satisfaction survey
- Report complaints through Company’s website or Email

Creditors
Expectations
- Good governance
- Transparency in management
- Effective management strategy
- Ability to create opportunities in response to challenges
- Accurate in financial information management
- Complete and punctual payment
Meeting Stakeholder Expectations
- Business operation based on transparency, accountability and good governance
- Effective management to build confidence and create highest returns
- Continuous information disclosure with transparency and completeness
- Fulfill commitments with compliance to the law
- Provision of accurate and complete financial information
- Complete and punctual payment and maintain quality of collateral
Communication Channels
- Quarterly investor meeting
- Annual Report (Form 56-1 One Report)/Sustainability Report
- Company’s website or Email

Government
Expectations
- Compliance with legal provisions and promotion of good governance
- Fair and equal business competition
- Support and cooperation in activities
- Efficient complaint management
Meeting Stakeholder Expectations
- Transparency, accountability, fairness in business operation in compliance with the law
- Transparent, complete, and accountable information disclosure
- Compliance with laws and regulations to ensure confidence
- Maintenance of good management practice
- Support and cooperation in activities
Communication Channels
- Regularly listen to and exchange opinions
- Organize activities with government networks
- Company’s website or Email

Communities
Expectations
- Gives importance to public opinions from communities
- Gives importance on safety and environmental impacts
- Fair complaint management
- Support and contribute to communities
Meeting Stakeholder Expectations
- Sincere community engagement to understand concerns and respond to the concerns
- Partner with communities to implement actions
- Strengthen community relations
- Creation of jobs and income for communities
Communication Channels
- Organize activities with communities networks
- Company’s website or Email
