AI Skills Development Program

With the rapid evolution of technology and artificial intelligence (AI) tools, understanding how to effectively use these tools is vital for thriving in the modern workplace. To support our employees in utilizing these technologies, Central Retail organized the "Generative AI & ChatGPT for Maximizing Productivity" training course to enhance knowledge and skills in AI across all levels.

The training course focuses on applying AI to various work tasks, such as internal communication, report writing, and data analysis. By integrating these tools, employees can reduce time spent on repetitive tasks, improve overall efficiency, and achieve better work-life balance.

In 2024, the course was conducted over eight sessions with more than 400 participants. It received outstanding feedback, achieving a 99% satisfaction rate and a Net Promoter Score (NPS) of 98%.

Along with this success, Central Retail plans to further develop and expand the training next year to fully equip employees with AI capabilities. This initiative aims to enhance the organization’s competitiveness and drive future growth. The program serves as a strong foundation for preparing employees for a rapidly evolving, technology-driven workplace.

In addition, Central Retail launched the Data Intelligence Program for emerging leaders, designed to build confidence and expertise in data analytics, data visualization, and strategic presentation. The program emphasizes three core objectives: driving business growth through data, gaining insights into Omni-Retailigence, and advancing career development. In 2024, over 40 participants actively engaged in hands-on learning to effectively analyze and leverage business data for success in their professional roles.